PT. EAGLE PROTECT SECURITY ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your information when you use our website or mobile application ("App").

Company Profile

Company Name: PT. EAGLE PROTECT SECURITY
Address: Jl. Mertasari No. 2, Kerobokan Kelod, Kuta Utara, Badung Regency, Bali 80361, Indonesia
Email: info@eagleprotect.id

Information We Collect

• Personal Data: Full name, phone number, email address, WhatsApp number, Telegram number.
• Location Data: Real-time GPS data for quick emergency response.
• Device Information: Device model, operating system, device identifiers.
• Identity & Legal Data: ID card number and file, passport number and file (for foreign nationals), nationality, country of origin, address.
• Emergency & Medical Data: Emergency contact information, optional medical details.
• Business Data (for corporate users): Business Identification Number (NIB), Taxpayer Identification Number (NPWP).
• Subscription Information: Package type, additional emergency services.

How We Use Your Information

• Create and manage your account.
• Provide emergency alerts and security support.
• Verify identity and subscription status.
• Enhance and secure your App experience.
• Comply with Indonesian and international laws.
• Send important alerts (excluding marketing notifications).

Service Activation and Identity Verification

Following successful payment for any service, the Company requires mandatory identity verification before service activation.

Users will receive a secure link via email or official communication channels to submit required documentation, which may include, but is not limited to, identification documents (such as ID card or passport) and supporting information necessary for security and compliance purposes.

The Company reserves the right to request additional documentation at any stage for security and compliance purposes.

All submitted data may be processed through the Company's internal systems and authorized platforms for verification, including customer registration and service provisioning systems.

In addition, users will receive a final Service Agreement via email. This agreement must be reviewed, accepted, and signed by the user. The signed agreement constitutes the legally binding contract between the user and the Company.

The service will only be activated after:

1. All required documentation has been submitted and successfully verified, and
2. The Service Agreement has been accepted and signed by the user.

Failure to complete the verification process or provide accurate documentation may result in delayed activation, suspension, or cancellation of the service.

Legal Basis for Data Processing

• Your consent (upon registration).
• Contractual necessity (subscriptions).
• Legitimate interests (security and operational improvements).
• Legal obligations (regulatory compliance).

User Consent and Responsibility

By using our services, you confirm that all personal data provided is accurate, complete, and belongs to you or is submitted with proper authorization.

You are responsible for ensuring that any third-party data (including emergency contacts) is shared with their consent.

The Company shall not be held liable for any consequences arising from false, inaccurate, or unauthorized data provided by the user.

Data Sharing

We may share your data with:

• Emergency response units and contracted partners.
• Service providers (e.g., Firebase, Google Maps API).
• Legal authorities if required by law.

We do not sell your data to third parties.

Cross-Border Data Transfer

Your data may be stored and processed on servers located outside of Indonesia through the use of third-party service providers.

By using our services, you consent to the transfer of your data outside Indonesia in accordance with applicable data protection laws.

Data Retention

Your data is securely stored and retained for:

• Providing services.
• Legal compliance.
• Resolving disputes.

Data will be securely deleted when no longer needed.

Account Deletion

You can request account and data deletion by sending an email to info@eagleprotect.id.

Children's Privacy

This App is intended for users aged 18 and above. We do not knowingly collect data from minors.

Security Measures

We implement strict technical and organizational measures to protect your data. However, no system is completely secure. Your use of the App is at your own risk.

Data Breach Notification

In the event of a data breach that affects your personal data, the Company will take reasonable steps to notify affected users and relevant authorities in accordance with applicable laws and regulations.

Policy Changes

We may update this Privacy Policy to reflect changes in our practices. Users will be notified through the App or official channels.

Continued Use

Your continued use of the App after any updates to this Privacy Policy constitutes your acceptance of the revised terms.

Contact

For privacy-related inquiries:
📧 info@eagleprotect.id
📍 Jl. Mertasari No. 2, Kerobokan Kelod, Kuta Utara, Badung Regency, Bali 80361

These Terms govern your access to and use of the Eagle Protect website or Panic Button mobile application ("App") operated by PT. EAGLE PROTECT SECURITY. By using the website or App, you agree to be bound by these Terms.

Eligibility

This App is intended for users aged 18 and above. Use by minors is strictly prohibited.

Account Creation

To use the App, you must register with accurate personal and emergency information. You are responsible for maintaining the confidentiality of your login credentials.

Service Activation and Verification

For online payments via DOKU/payment gateway, payment is considered successfully completed once Eagle Protect receives successful payment confirmation status from DOKU.

Service activation and onboarding may proceed immediately after successful payment confirmation is received.

Settlement/fund transfer to Eagle Protect's bank account may take additional processing time depending on the payment method and banking system.

Users must submit all requested documentation through the official link provided by the Company.

The Company reserves the right to request additional documentation at any stage for security and compliance purposes.

Users will receive a Service Agreement via email, which must be reviewed, accepted, and signed.

The Company reserves the right to delay or refuse service activation if requirements are not satisfied.

Payment Finality

All payments are final and do not guarantee service activation. Service activation timing may vary depending on verification, onboarding completion, operational review, and successful payment confirmation status.

App Functions

The App provides:

• Emergency assistance tools, GPS tracking, notifications.

Nature of Service

Services are support-based and do not guarantee prevention of incidents. Outcomes depend on external conditions.

Data Use

Data used for operational purposes. See Privacy Policy.

Permitted Use

Users must not misuse the App or provide false information.

Misuse of Emergency Services

False reports or abuse may lead to termination without refund and possible legal action.

Intellectual Property

All rights reserved.

Disclaimer

No guarantee of uninterrupted service.

Limitation of Liability

Company not liable for indirect damages or delays.

Force Majeure

Company not liable for events beyond control.

Refund and Cancellation Policy

Refund rules apply as per verification and risk.

Termination

Access may be suspended.

Electronic Agreement

Electronic acceptance is legally binding.

Governing Law

Indonesian law applies.

Contact

For legal matters or support:
📧 info@eagleprotect.id