PT. EAGLE PROTECT SECURITY (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your information when you use our website or mobile application (“App”).

Company Profile

Company Name: PT. EAGLE PROTECT SECURITY
Address: Jl. Mertasari No. 2, Kerobokan Kelod, Kuta Utara, Badung Regency, Bali 80361, Indonesia
Email: info@eagleprotect.id

Information We Collect

We collect and process the following types of information:

• Personal Data: Full name, phone number, email address, WhatsApp number, Telegram number.
• Location Data: Real-time GPS data for quick emergency response.
• Device Information: Device model, operating system, device identifiers.
• Identity & Legal Data: ID card number and file, passport number and file (for foreign nationals), nationality, country of origin, address.
• Emergency & Medical Data: Emergency contact information, optional medical details.
• Business Data (for corporate users): Business Identification Number (NIB), Taxpayer Identification Number (NPWP).
• Subscription Information: Package type, additional emergency services.

How We Use Your Information

Your data is used to:

• Create and manage your account.
• Provide emergency alerts and security support.
• Verify identity and subscription status.
• Enhance and secure your App experience.
• Comply with Indonesian and international laws.
• Send important alerts (excluding marketing notifications).

Legal Basis for Data Processing

Data processing is based on:

• Your consent (upon registration).
• Contractual necessity (subscriptions).
• Legitimate interests (security and operational improvements).
• Legal obligations (regulatory compliance).

Data Sharing

We may share your data with:

• Emergency response units and contracted partners.
• Service providers (e.g., Firebase, Google Maps API).
• Legal authorities if required by law.

We do not sell your data to third parties.

Data Retention

Your data is securely stored and retained for:

• Providing services.
• Legal compliance.
• Resolving disputes.

Data will be securely deleted when no longer needed.

Account Deletion

You can request account and data deletion by sending an email to info@eagleprotect.id.

Children's Privacy

This App is intended for users aged 18 and above. We do not knowingly collect data from minors.

Security Measures

We implement strict technical and organizational measures to protect your data. However, no system is completely secure. Your use of the App is at your own risk.

Policy Changes

We may update this Privacy Policy to reflect changes in our practices. Users will be notified through the App or official channels.

Contact

For privacy-related inquiries:
📧 info@eagleprotect.id
📍 Jl. Mertasari No. 2, Kerobokan Kelod, Kuta Utara, Badung Regency, Bali 80361

These Terms govern your access to and use of the Eagle Protect website or Panic Button mobile application ("App") operated by PT. EAGLE PROTECT SECURITY. By using the website or App, you agree to be bound by these Terms.

Eligibility

This App is intended for users aged 18 and above. Use by minors is strictly prohibited.

Account Creation

To use the App, you must register with accurate personal and emergency information. You are responsible for maintaining the confidentiality of your login credentials.

App Functions

The App provides:

• Emergency assistance request tools.
• GPS location tracking.
• Notifications for emergencies only.

You acknowledge that the App does not process in-app payments or purchases. Subscription services are managed separately.

Data Use

Using the App involves collecting GPS and personal identity data strictly for emergency and operational purposes. See our Privacy Policy for full details.

Permitted Use

You agree not to:

• Misuse the App or impersonate others.
• Hack, tamper with, dismantle, or overload the App.
• Use the App for false emergency reports or illegal purposes.

Intellectual Property

All content, trademarks, and code in the App are owned by PT. EAGLE PROTECT SECURITY and are protected by law. You may not copy, distribute, or reuse the App without written permission.

Disclaimer

We do not guarantee the App's uninterrupted or error-free operation.
We are not liable for delays in emergency response caused by third parties, network failures, or incorrect user input.

Limitation of Liability

To the extent permitted by law, we are not liable for:

• Indirect or consequential damages.
• Data loss or system failure.
• Emergency response delays due to device issues, inaccurate location, or user behavior.

Termination

We reserve the right to suspend or terminate access for users who violate these Terms or engage in misuse.

Governing Law

These Terms are governed by Indonesian law, without regard to conflict of law principles.

Contact

For legal matters or support:
📧 info@eagleprotect.id
📍 Jl. Mertasari No. 2, Kerobokan Kelod, Kuta Utara, Badung Regency, Bali 80361